Privacy Policy

1. General Information

   This Privacy Policy explains how we collect, store and use personal data when you browse or use the Forage application (via my.Forage.co.uk) or otherwise provide your personal data to us. Please read this Privacy Policy carefully to understand how we will treat your personal data. This Privacy Policy should be read together with our Terms and Conditions, which together apply to your use of the Forage application.

2. What information do we collect?

   Your personal data When we say your “personal data”, we mean any information that identifies any person, that you provide to us once you subscribe to the application’s services, or that is contained in any other information that you provide to us (or that you authorise a third party to give to us on your behalf). Your “personal data” may also be contained in information that we collect about you in connection with your subscription and use of the Forage. When it comes to your personal data, we comply with our obligations under the General Data Protection Regulation and any other applicable data protection legislation.

   Information you provide – Your personal data includes the information you provide, or that you authorise someone else to provide, when you sign up for an account or during a support enquiry about you and/or your organisation. Examples of this personal data include your name, your email address, employee names; and any correspondence when you contact us.

   We do not collect or process special categories of personal data, as defined under GDPR. Also, we do not knowingly collect or solicit any personal data from anyone under the age of sixteen or knowingly allow such persons to register for Forage. Forage is not directed at children under the age of sixteen. In the event that we learn that we have collected personal data from a child under age sixteen without verification of parental consent, we will delete that information as quickly as possible.

   Information we collect – We collect information about your website usage, to improve our service and to understand trends to enhance and customise content and advertisements. Some of this data may be “personal data”, where it identifies a person. Here’s the information that we collect and how we use it:

   • We monitor patterns of usage, such as login dates and volumes of data, so we can understand how people are using Forage to develop and improve our products
   • We also monitor patterns of usage so that we can tailor any communications we may send you or advertising you may receive.
   • For security reasons and to aid in monitoring patterns of usage, we log your IP address when you use the website. This is your computer’s individual identification number that is assigned to your computer when connected to the Internet.
   • We monitor traffic information when you visit our site or read our emails, including things like page visits, email clicks, purchases, referring sites, and video viewings. We use this information to improve our website, advertising, promotions, and to understand customer purchasing behaviour.

   Information Others Provide to Us – We may receive information from others (e.g. Forage team members name and email address) that, as an organization Forage administrator, you have set up as a user. Additional team members set up as users of Forage will be required only to reset their initial password in order to use the application.

   Payment Data We use Stripe to process payments for billing purposes and do not store full card payment card details natively within the Forage application other than the last 4 digits of the payment card for verification purposes. These details are encrypted and stored in Stripe and we refer you to Stripe’s terms and conditions with how this data is used.

   We also store the Stripe customer ID/subscription ID in our database in order to correctly identify the customer and subscription details correspond with data passed via Forage’s integration with Stripe.

   Keep in mind, however, it is your job to safeguard your password and account access. You must also ensure that you have obtained any relevant consents or permissions necessary for you to enter any personal data on behalf of additional users within your organisation.

3. What do we use your data for?

   Providing the Forage application – We use your personal data to enable us to register you and provide you with access to Forage. It will also enable us to contact you by email or post where necessary concerning Forage; to record your personal preferences; to personalise our services to you. It will also enable us to produce information you request as part of the services we provide. We may also validate your information (and, in some cases, match it against information that has been collected by a third party, for example Stripe) to check that the data we hold about our customers/users is accurate, consistent and current.

   We may use third parties to assist us in providing Forage from time to time, and in those cases may pass on your personal and/or partial payment data to them. In such cases we will only share your data with third parties that we trust, and where there are assurances in place as to how they will protect the data.

   Improving Forage – We will also use and analyse your personal data and partial payment data so that we can administer, support, improve and develop our business, customer service and the features of the Forage website and Forage generally. We may use third parties to assist us in doing these things from time to time, and in those cases may pass on your personal and/or partial payment data to them. We will only share your data with third parties that we trust, and where there are assurances in place as to how they will protect the data.

   Contacting you for Marketing Purposes – We may use your personal data to contact you by email or post to let you know about our other Forage services, content, offers or product ranges which may be of interest to you. We will only use your data in this way where you have provided consent, we have legitimate business reasons for doing so, or where we are otherwise entitled by law to do so. If you would like us to stop providing you with such notifications, simply click the ‘unsubscribe’ link at the bottom of the emails or contact us using the contact details provided. Please note, this may take up to one working day to take effect.

   We may contact you if the specific arrangement we have in place with a third party which impacts you is changing and / or coming to an end and to let you know what will take place next.

   Cookies – We may further use, or permit selected third parties to use, your personal data to enable us to track and analyse Forage website traffic and visitor trends, improve your browsing experience and to personalise and enhance the content and advertising we display.

   Legal Requirements – We may use your personal data to comply with any legal obligations to which we are subject. We may periodically check that the personal data we store for you is accurate. If you would like to update the personal data we hold about you, please login to your Forage account or contact us at support@forage-analytics.com

4. Why do we use your personal data?

   We collect and use your personal data for a variety of reasons. We need some data to enter into and perform our contract with you and provide you with access to Forage – for example your contact details and other information requested during the Forage setup process. If you fail to provide such data we will be unable to provide our service to you.

   Other information we collect because we have legitimate business interests, for example, in:

   • Ensuring that we can onboard you as a customer and manage your account;
   • Understanding how our customers use our products, services and websites;
   • Understanding and responding to customer feedback;
   • Researching and analysing the services our customers want;
   • Improving our product and better understanding how our customers use it.

   In some circumstances we may process your personal data because it is required for compliance with a legal or regulatory obligation.

5. Who do we share your information with?

   You have the option within your account to share your data with people that you trust. We will not share your data with a third party unless you authorise it (as detailed in this policy).

   We will share your personal and payment data with third parties in certain circumstances:

   • We may pass aggregate information on the usage of Forage , where relevant, to maintain, improve and manage Forage , but this will not include your personal data.

   We may also share your personal and payment data with third parties:

   • in the event that we, our business, or substantially all of its assets are acquired by a third party (in which case personal information about customers will be one of the transferred assets);
   • if we are under a duty to disclose or share your personal or payment data in order to comply with any legal obligation; to cooperate with law enforcement officials in the investigation of unlawful activities of Forage website users or relating to Forage users; or in order to enforce or apply any contract with you; or to protect our rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

   We also utilise a number of carefully selected third parties to help provide our services to you. Examples of these functions include email, providing marketing assistance and data analysis, data management, handling card transactions and providing customer service. In choosing to work with any such third parties, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum. No ownership rights to the data will be transferred to any third party.

   The data that we collect from you is currently stored on secure UK servers using Google Cloud.

6. How long do we store your data for?

   We only store your data for as long as necessary for the purposes of processing set out in this policy. When you cancel your account with Forage, you can either delete your data immediately, or we will automatically delete your data after a period of 8 years after the last date of inactivity in your account. We hold your data for 8 years as you may require it for legal or regulatory compliance purposes.

   If you are signed up to marketing communications, cancelling your Forage account will cancel your marketing communication also.

   To ensure the integrity of our systems and your data, we utilise various technologies to continually take secure, encrypted backups. Data remains archived within these backups and these are maintained according to our defined two-year data retention policy, after which they are removed.

   You can also ask us for a copy of your personal data that we hold at any time

7. You can delete your data at any time

   You have the option to request we delete all of your data at any time, using the by contacting Forage at support@forage-analytics.com

8. We don’t store your full payment card details

   You need to provide payment details to start your subscription and continue using Forage. This information is passed directly to our payment service provider (Stripe – https://stripe.com) over an encrypted link and is never fully stored on our system. We handle ongoing billing by passing a token to Stripe that identifies your account.

9. What are your rights?
   • Access to your personal data: You can ask us to confirm if we are processing your personal data and you may request a copy of your personal data by contacting our support team at support@forage-analytics.com
   • Right to change or withdraw your consent: Where you have given us consent to make use of your personal data for any of the purposes outlined in this policy, you may withdraw that consent by contacting us using the details located at section 14 of this policy.
   • Right to Rectification: You may ask us to update out of date or inaccurate information we hold about you. To do so, please log on to your Forage account and update your information
   • Right to Erasure: In certain circumstances you may ask us to erase your Personal Data. If you would like us to erase the personal data we hold about you, please cancel your Forage account
   • Right to Data Portability: In certain circumstances you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller
   • Right to object: In certain circumstances you may object to our processing of your personal data
   • Right to restrict processing: You can ask us to restrict the processing of personal data we hold about you in certain circumstances. Please get in touch
   • Make a complaint: You may make a complaint about our data processing activities to a supervisory authority. In the UK this is the Information Commissioner’s Office (ICO). Further details can be found on their website at https://ico.org.uk
   • Getting in touch: To make enquiries and/or to exercise any of your rights in this privacy policy please contact our support team at support@forage-analytics.co.uk
   • Use of cookies

   Cookies are small files saved to your device that track, save and store information as well as your interactions and usage of our services. The primary purpose for our use of cookies is to allow us to provide a smooth, efficient and personalised experience for our users both on and off our website through remembering your preferences, storing passwords if you request it and serving you more relevant advertising.

   If you want to manage or disable cookies for the Forage application or any other site, you can do it by changing your browser settings. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

10. Security and data storage

    We take security and privacy seriously. We will endeavour to take all reasonable steps to keep your personal and payment data secure once it has been transferred to our systems. We adopt appropriate, industry standard data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction.

    Where we utilise third parties to help provide our services, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum.

    Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Forage application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

    Please note that the internet is not a secure medium and although we will do our best to protect your data, we cannot guarantee the security of any data transmitted to the Forage application or through Forage itself. Any transmission is at your own risk.

11. Changes to this privacy policy

    We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. It is your responsibility to monitor our Privacy Policy for changes but where there are material changes we will notify users.

12. Getting in touch

    If you have any queries relating to this Privacy Policy or Forage’s use of your personal or payment data, please contact us; support@forage-analytics.com, or by writing to us at office address.